Send Us a Message
Have a question or need assistance? Fill out the form below, and our team will get back to you as soon as possible.
Contact Information
Here's how you can reach us:
The entrance to our Charleston office, ready to welcome our team and assist travelers.
Senior Escapes Headquarters123 Meeting Street
Charleston, SC 29401
United States
Phone:
+1 489-793-0010
Toll-Free:
+1 335-104-9471
Email:
info@royallinehr.com
Office Hours:
Monday - Friday: 9:00 AM to 5:00 PM EST
Saturday: 10:00 AM to 2:00 PM EST
Sunday: Closed
Our Location
Find us in the heart of historic Charleston:
Frequently Asked Questions
Here are some common questions we receive from our travelers. If you don't find your answer here, please don't hesitate to contact us directly.
- Q: What is the best way to book a trip with Senior Escapes?
- A: The easiest way to book a trip is through our website on the Destinations page. You can also call our toll-free number to speak with a travel specialist who can assist you with your booking.
- Q: Do you offer group discounts for senior centers or retirement communities?
- A: Yes, we offer special group discounts for senior centers and retirement communities. Please contact our group travel coordinator, Ms. Eleanor Ainsworth, at eleanor.ainsworth@royallinehr.com or call us for more information.
- Q: What accessibility accommodations are available on your tours?
- A: We strive to make our tours accessible to all travelers. Many of our destinations offer wheelchair-friendly accommodations, accessible transportation, and activities designed for individuals with mobility limitations. Please visit our Accessibility Page for more details or contact us to discuss your specific needs.
- Q: Can you help me plan a custom itinerary for my specific interests and needs?
- A: Absolutely! Our team of travel experts specializes in creating personalized itineraries tailored to your interests, budget, and physical abilities. Contact us with your ideas, and we will work with you to create the perfect travel experience.
- Q: What is your cancellation policy?
- A: Our cancellation policy varies depending on the specific tour or travel package. Please refer to the terms and conditions outlined in your booking confirmation or contact us for more details.
- Q: Do you offer travel insurance?
- A: Yes, we highly recommend purchasing travel insurance to protect yourself against unforeseen circumstances. We partner with SafeVoyage Insurance to offer comprehensive travel insurance plans. Contact them directly at 1-800-555-SAFE or info@royallinehr.com for a personalized quote.
Our Customer Service Pledge
At Senior Escapes, we are committed to providing exceptional customer service and ensuring your travel experience is seamless and enjoyable. Our pledge to you includes:
- Prompt and Courteous Assistance: Our team is dedicated to responding to your inquiries quickly and efficiently. We treat every customer with respect and courtesy.
- Personalized Travel Planning: We take the time to understand your individual needs and preferences to create a customized travel plan that exceeds your expectations.
- Expert Advice and Recommendations: Our experienced travel specialists are knowledgeable about a wide range of destinations and activities, and we provide expert advice to help you make informed decisions.
- Transparent and Honest Communication: We are committed to providing accurate and transparent information about our tours, pricing, and policies. We will never mislead or overcharge you.
- Reliable Support Throughout Your Trip: We offer 24/7 emergency assistance to ensure you have support whenever you need it, whether you are facing a medical emergency, travel disruption, or other urgent situation.
- Continuous Improvement: We value your feedback and use it to continuously improve our services and offerings. We are always striving to enhance the travel experience for our senior travelers.
We believe that travel should be accessible, safe, and enjoyable for everyone. We are proud to be your trusted travel partner, and we look forward to helping you create unforgettable memories on your next adventure.